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Frequently Asked Questions (FAQ's)

Attila Bertalan - Books and maps shop

1. How much are the shipping costs my country?
2. How long does the shipping need to my country?
3. What payment methods are possible?
4. With whom do I have a purchase contract?




1. How much are the shipping costs my country?

As the German post has to 01.01.2011 again raised the postage costs for international surface mail (e.g. shipping the travel guide "Cabo Verde" as a books international shipment costs me now 5.50 EUR!) unfortunately I had to adapt my shipping costs for international orders.

For shipping outside of Germany I take over the approximate shipping costs within Germany at the most convenient shipping route, so to speak, to the border. Your shipping charge is then determined by the shipping weight including packaging and the target country or target region and the mode of transport. You can select the mode of transport STANDARD and if a cheaper shipping is available ECONOMY for a book shipment or small parcel.

The following table shows your shipping cost shares:

Shipping weight European Union Europe
(non-EU areas)
Outside Europe
(Rest of the World)
ECONOMY STANDARD ECONOMY STANDARD ECONOMY STANDARD
< 50g 0.60 EUR 0.60 EUR 0.60 EUR
< 500g 1.60 EUR 2.30 EUR 1.60 EUR 2.30 EUR 1.60 EUR 2.30 EUR
< 1000g 3.00 EUR 4.50 EUR 3.90 EUR 4.50 EUR 3.90 EUR 4.50 EUR
< 2000g 5.80 EUR 7.00 EUR 9.90 EUR 7.00 EUR 9.90 EUR
>= 2000g 10.00 EUR 19.00 EUR 19.00 EUR 26.00 EUR

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2. How long does the shipping need to my country?

Well, this depends very much on the shipping method that you choose and your local post operator.

Shipping as "books international - surface mail" (Büchersendung) is usually a lot slower then airmail. At first, the german post operator may leave the sending untouched for four days (sic!). Then surface mail means, the sending will be shipped on the cheapest and slowest way to your country. In Europe "books international - surface mail" usually need about two or three weeks, but there is no guarantee.

Shipping by airmail is much faster and usually arrives withing Europe within one week, sometimes even faster.

Usually I pack up the goods in the evening and take the sending to the postbox the next day.

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3. What payment methods are possible?

I do offer 3 different payment methods for payment from outside of Germany:

  1. SEPA credit transfer with IBAN / BIC ("SWIFT")     >> more infomation about SEPA credit transfer
  2. PayPal
  3. Cash (EURO) sent in a properly packed letter. I will confirm the receipt of payment via e-mail.

Please BEWARE of the extremely high costs for international money transfers!!! For international money transfer your bank may charge you from 10,- EUR up to 30 EUR !!! Please ask your bank what they charge you for the money transfer BEFORE you assign the transfer.

Also for crossed cheques from non-german banks the banks charge from 10,- EUR up to 30 EUR which I would have to pay! Please understand, that I can not accept crossed cheques from non-german bank accounts, because of the extremly high charges. For example: From a payment over 25,- EUR I received only about 2,- EUR. That is a RIPP OFF from the bank system!

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4. With whom do I have a purchase contract?

Your purchase contract is between you and:

Attila Bertalan
Bonner Str. 60
76185 Karlsruhe
GERMANY

Legal form: Sole proprietor
Legal note

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